VoiceBox Aftersales

Keeping Retailers in Touch with their Customers

  • Nurture Existing Customers

  • Increase Retention

  • Drive Aftersales Performance

VoiceBox for Aftersales equips retailers with cutting-edge technology, accurate data, and proven analytics to engage with existing customers and aid retention, whilst delivering an outstanding customer experience, with unlimited email sends included in our subscription packages.

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  • Customisable trigger points based on client requirements

  • All messages on-brand / corporate guidelines

  • All Email and SMS messages allow the customer to reply directly

  • Fully versatile suite of messages for bespoke customer journey

  • Designed to complement existing activity, not replace

  • Trackable and measurable
    ROI

Data Driven Solutions

Our solution will enhance and maximise the commercial value of your customer and transactional dealer management system data, and then integrate additional data layers from our selected technology partners, resulting in access to highly valuable and usable intelligence that creates improved understanding of business performance, visibility of revenue growth opportunities, access to comparable market benchmarks and incremental marketing touchpoints.

Timely customer contact is critical to achieve aftersales marketing success. As vehicles age, customer retention becomes increasingly more challenging. Predictive Marketing is a business solution which provides automated, accurate, targeted marketing of your customers, freeing up more of your time. With simple workflows and measurable results, you can be assured of driving your business with the best opportunity to retain and regain customers and their spend.

  • DMS customer & vehicle transaction

  • DMS marketing preference agreements

  • Vehicle servicing regimes

  • Customer and address cleansing

  • Integrated partner data lake

  • DVLA vehicle PARC

  • DVLA vehicle, plate transfer and ownership cleanse

  • DVSA MOT expiry, mileage and advisories

  • Mapping and company location intelligence

  • Connected vehicle data

Insight Driven Analysis

Measuring performance and identifying growth potential is made simple by utilising our intuitive visualisation suite.

Customer retention, operational performance, market penetration, conquest and opportunity are amongst the key performance indicators available to your business.

An essential tool kit for your business at a time when adapting to changing conditions quickly and accurately is critical.

VoiceBox Aftersales Pro

Enhance Customer Experience with Accurate Segmentation

How it works…

If you’re looking to level up your Aftersales contact plan, VoiceBox Aftersales Pro includes additional data processing with the DVSA to accurately identify vehicle fuel type from your CRM data, enabling you to segment your database and trigger separate creatives for EVs vs ICE.

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Looking to Re-Engage Existing Customers?

With Aftersales Stock Alerts, retailers can now reach relevant aftersales customers with an automated Stock Alerts email before and after their workshop appointment. The email shares details of vehicles similar to the one they already own, but a newer model or one with lower mileage. It also includes a link to your website valuation tool so customers can establish the approximate value of their existing model to give them an idea of their budget and a link to book a test drive, encouraging prospects back into a buying mindset.

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MOTBox

Enhance efficiency and increase conversions with MOTBox. MOTBox continuously cross-checks a retailer’s database for accuracy against more than 30 million MOT records held by the DVSA and updates due dates on the system.

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LeadBox

Maximise your retention opportunities! Our LeadBox portal helps retailers keep track of customers throughout their journey. Prioritise aftersales follow-ups using segmented call-pots or use insight to define customer journey touch points.

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Vehicle Health Checks

Contact your aftersales customers between services to remind them of deferred work. Our advanced automation tools are making service follow-ups a hassle-free process for aftersales departments.

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MOTBox

Identify More Customers With Accurate Data

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How it works…

MOTBox connects with the DVSA database and cross-references the MOT due date on record for vehicles over three years old. Any inaccuracies are updated in VoiceBox, enabling the correct timing of customer reminders by email or SMS. As a Keyloop Approved Partner, MOTBox can also push updates back into the Keyloop DMS.

Timing is everything when it comes to customer retention. Using MOTBox to automatically and continuously keep vehicle records up to date means MOT reminders and outbound calls can occur at the right time, every time. Maximising efficiency, increasing conversion and improving your reputation.

When surveyed 68% of people said they’d be more likely to have their MOT or servicing work carried out by a dealership that kept accurate dates.

Can you afford to miss out on that opportunity?

  • No double-keying, fully integrated with your customer database

  • Mobile responsive MOT reminder emails and SMS to maximise retention efforts

  • Keyloop and LeadBox integration available

  • Drive aftersales performance with bespoke messages personalised to your customer

  • Receive customer replies direct to your inbox

  • Quantifiable return on
    investment with improved data accuracy

“The automation is a real selling point; having a way to increase the impact of our messages and remind customers of their servicing and maintenance requirements without our teams having to continuously follow up has already saved us so much time; this alone makes the solution extremely beneficial.”

Matt Brown, Director of Digital Transition, Birchwood Group

LeadBox

Supercharge your aftersales process to make the most of your existing customers

How it works…

LeadBox is our customer and prospect contact portal designed specifically with dealerships in mind.

Aggregating leads from websites and 3rd parties for enquiry response; generating “call pots” for aftersales campaign follow-ups.

Using LeadBox in conjunction with Stock Alerts and MOTBox follow-ups will supercharge your aftersales process, guiding aftersales teams to contact the right customer at the right time.

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LeadBox is a hassle-free automated solution that helps supercharge aftersales processes, enabling aftersales teams to contact those customers due a Service, MOT, Recalls and more.

  • Fully automated using existing data sources

  • Customisable ‘Call Pots’ to suit your objectives

  • Unlimited campaigns depending on unique needs

  • Underpins engagement and retention with two-way SMS functionality

  • Underpins customer engagement and retention

  • Quantifiable return on
    investment

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“We were, and continue to be, impressed with the service Marketing Delivery provides. They are always actively sharing recommendations or enhancing their solutions to help improve our conversions.”

Catherine Harlow, Group Marketing Coordinator, Broad Oak Motor Group

Vehicle Health Checks

Remind customers of their deferred work between visits

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How it works…

Our advanced automation tools are making service follow-ups a hassle-free process for aftersales departments.

VoiceBox Aftersales links with a dealer’s DMS and subsequently sends automated reminders at the most appropriate times to alert customers to any outstanding red or amber work. Any click-through actions are fed back for the dealership to follow up.

Our marketing automation platform, VoiceBox, has an average open rate of 80% and a click-through rate of 29% for our Vehicle Health Check emails.

  • No double-keying, uses data recorded in your existing aftersales process

  • Maximise aftersales revenues with a comprehensive follow-up process

  • Re-engage customers automatically and keep your workshop front of mind

  • Fully personalised and GDPR compliant messages

  • Receive customer replies direct to your inbox

  • Instant alerts on appointment or call back requests with key information

“VoiceBox has given a welcome boost to our aftersales operation. It now automates a large proportion of our day-to-day communications with existing customers, such as service and MOT reminders. Crucially, it introduces scalability and a level of rigour to the process that ensures such communications are always relevant, timely and personalised. This has helped us maintain customer relationships, keep our workshops busy and maximise retention.

John Williams, Marketing Director, Simpsons Škoda

Let’s Supercharge Your Aftersales Funnel

Call Us 01892 599 911