VoiceBox Aftersales

Keeping Retailers in Touch with their Customers

  • Nurture Existing Customers

  • Increase Retention

  • Drive Aftersales Performance

VoiceBox for Aftersales equips retailers with strategy and automation to engage with existing customers and aid retention, all whilst delivering an outstanding customer experience.

  • Customisable trigger points based on client requirements

  • All messages on-brand / corporate guidelines

  • All Email and SMS messages allow the customer to reply directly

  • Fully versatile suite of messages for bespoke customer journey

  • Designed to complement existing activity, not replace

  • Trackable and measurable
    ROI

MOTBox

Enhance efficiency and increase conversions with MOTBox. MOTBox continuously cross-checks a retailer’s database for accuracy against more than 30 million MOT records held by the DVSA and update due dates on the system.

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LeadBox

Maximise your retention opportunities! Our LeadBox portal helps retailers keep track of customers throughout their journey. Prioritise aftersales follow-ups using segmented call-pots or use insight to define customer journey touch points.

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Vehicle Health Checks

Contact your aftersales customers between services to remind them of deferred work. Our advanced automation tools are making service follow-ups a hassle-free process for aftersales departments.

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MOTBox

Identify More Customers With Accurate Data

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How it works…

MOTBox connects with the DVSA database and cross-references the MOT due date on record for vehicles over three years old. Any inaccuracies are updated in VoiceBox, enabling the correct timing of customer reminders by email or SMS. As a Keyloop Approved Partner, MOTBox can also push updates back into the Keyloop DMS.

Timing is everything when it comes to customer retention. Using MOTBox to automatically and continuously keep vehicle records up to date means MOT reminders and outbound calls can occur at the right time, every time. Maximising efficiency, increasing conversion and improving your reputation.

When surveyed 70% of people said they’d be more likely to have their MOT or servicing work carried out by a dealership that kept accurate dates.

Can you afford to miss out on that opportunity?

  • No double-keying, fully integrated with your customer database

  • Mobile responsive MOT reminder emails and SMS to maximise retention efforts

  • Keyloop and LeadBox integration available

  • Drive aftersales performance with bespoke messages personalised to your customer

  • Receive customer replies direct to your inbox

  • Quantifiable return on
    investment with improved data accuracy

“We have seen a marked increase in bookings since introducing MOTBox, and it has freed up our outbound sales agents to make other calls. A further significant benefit is that it has allowed us to even out our resources across the year, maintain workshop efficiencies and reduce downtime.”

Dave Tindall, Group Marketing Manager, Ocean Automotive

LeadBox

Supercharge your aftersales process to make the most of your existing customers

How it works…

LeadBox is our customer and prospect contact portal designed specifically with dealerships in mind.

Aggregating leads from website and 3rd parties for enquiry response; generating “call pots” for aftersales campaign follow-ups.

Using LeadBox in conjunction with Stock Alerts and MOTBox follow-ups will supercharge your aftersales process, guiding aftersales teams to contact the right customer at the right time.

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LeadBox is a hassle-free automated solution that helps supercharge aftersales processes, enabling aftersales teams to contact those customers due a Service, MOT, Recalls and more.

  • Fully automated using existing data sources

  • Customisable ‘Call Pots’ to suit your objectives

  • Unlimited campaigns depending on unique needs

  • Underpins engagement and retention with two-way SMS functionality

  • Underpins customer engagement and retention

  • Quantifiable return on
    investment

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“Thanks to Marketing Delivery, we’re able to fully track our customer engagement and subsequently trigger follow-up campaigns based on what customers are clicking on within the messages (e.g. Accessories, Service Plans). The solutions Marketing Delivery provide are incomparable to our existing DMS system.”

Jonathan Robbins, Group CRM Manager, Dick Lovett

Vehicle Health Checks

Remind customers of their deferred work between visits

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How it works…

Our advanced automation tools are making service follow-ups a hassle-free process for aftersales departments.

VoiceBox Aftersales links with a dealer’s DMS and subsequently sends automated reminders at the most appropriate times to alert customers to any outstanding red or amber work. Any click-through actions are fed back for the dealership to follow up.

Our marketing automation platform, VoiceBox, has an average open rate of 79% and a click-through rate of 16% for our Vehicle Health Check emails.

  • No double-keying, uses data recorded in your existing aftersales process

  • Maximise aftersales revenues with a comprehensive follow-up process

  • Re-engage customers automatically and keep your workshop front of mind

  • Fully personalised and GDPR compliant messages

  • Receive customer replies direct to your inbox

  • Instant alerts on appointment or call back requests with key information

“The quality of support from the Marketing Delivery team has been first-rate. They listen and advise, and together we have quickly realised a marked improvement in the productivity of our digital marketing processes. Crucially, the high level of automation means communications are personalised – in keeping with our customer-centric approach – but we aren’t increasing the burden on our own staff.”

Sophie Heptonstall, Group Marketing Manager, Rybrook Group

Let’s Supercharge Your Aftersales Funnel

Call Us 01892 599 911

Established in 2007, Marketing Delivery has led the way in transforming how automotive retailers communicate with their customers, embracing technology to deliver fully-automated solutions to dealerships whilst maintaining the high levels of service that their customers expect.

With headline solutions supporting car sales process and aftersales booking, our ambition is to help dealerships engage and retain their customers with personalised CRM communications to complement existing processes whilst simultaneously increasing revenue.

We work directly with dealerships and OEMs, alongside existing agencies and website providers, to boost marketing effectiveness and improve return on investment.