Keep in touch with your customers in the right place, at the right time.

Marketing Delivery builds customer marketing solutions exclusively for the automotive sector
– with email, SMS and social media communications that are automated, dynamic and personalised.

Customer Relationship Management

VoiceBox Sales

Integrating with existing DMS, Showroom and Aftersales systems, VoiceBox uses existing data to deliver mobile optimised and personalised customer communications throughout their lifecycle.

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Customer Engagement and Retention

VoiceBox Aftersales

Our flexible, multi-step retention programme uses DMS data to remind customers of key service and MOT dates, VHC “amber” work and offer seasonal or mid-service healthchecks.

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Social Media Management

VoiceBox Social

Social Media activity allows retailers to target and engage directly with relevant users according to their location and search preferences when investigating a new car purchase.

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Keeping Retailers in Touch with Their Customers

Using our VoiceBox platform, we send Mobile Responsive Email, SMS and Social Media messages to customers to nurture enquiries, increase sales conversions and aftersales retention.

Connectivity

Marketing Delivery is fully integrated and able to receive data from all of the major showroom lead management systems.

Engagement

We engage with customers in the most cost-effective way on their computers, tablets and mobile phones.

Retention

In a world where digital contact is a key retention tool, our VoiceBox platform and programmes are proven to improve customer retention through personalisation and automation.

Connectivity

Including Keyloop Drive / Autoline Rev8, Dealerweb, EnquiryMax, Contact Advantage, CloseIt, Pinnacle and more!

Engagement

Average email open rates in excess of 60% and response rates of up to 15%.

Retention

Helping to convert and retain valuable customers.

Marketing Resources: Our take and experiences on Marketing in the Automotive Industry.

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Email Marketing Benchmarks for the Automotive Industry

With access to these insights, marketers in the automotive sector can gather a deeper understanding of their own CRM and email campaign performance, adding context to individual performance.

Sandown secures over £135,000 of additional aftersales revenue

Our long-term client, Sandown Group, has secured more than £135,000 of additional workshop revenues over a six-month period with a personalised safety recall email campaign.

Rossetts saves seven months’ work with automated data cleanse

We’ve been working with Rossetts to evaluate their customer database, a process that established approximately 30% of records needed to be updated.