Keeping in touch with customers is what we do for our clients.

Using the technology customers use in their everyday life, Email, Mobile, SMS, Social Media, Direct Mail, Telemarketing… we have a solution for it all!

CRM

We use data you already have, taking feeds from dealer management systems, showroom systems and aftersales systems.

Sales CRM – using data from showroom enquiry management systems such as Manheim Lead Management (formerly eGood Manners), Contact Advantage, ADP Autoline (Kerridge), Ebbon Dacs, Dealerweb, Reef and more, we will help follow up your prospects using mobile responsive email and SMS.

Service CRM – using data from the DMS we will build an aftersales contact cycle to cover service reminders, MOT reminders, lapsed vehicles, using mobile responsive email and SMS plus with the option of direct mail and a telemarketing portal.

Customer Satisfaction – send Customer Satisfaction messages and surveys by email and SMS. With replies back into the business, problems are able to be picked up and resolved quickly, and good news can be shared to family, friends and Social Media connections.

Social media

Providing a fully managed Social Media management service is our newest offering. From researching material to post to training dealership staff on what and how to post, we can help your dealership.

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With our exclusive products – SocialStock with Car Alerts, Social CSI – we can help automate some of the content as well as providing visitors to your Facebook page with the ability to browse your used car stock and find out what your other customers think about them.

Promotions

For a full media mix, we can help. As well as email, SMS and Social Media – using our SmartMail platform – we can plan and execute your radio, direct mail, press and online banner campaigns.