Keeping Dealers in Touch with Their Customers

Using our SmartMail system, we send Mobile Responsive Email, SMS and Social Media messages to customers to nurture enquiries, increase sales conversions and aftersales retention.

Connectivity

We are fully integrated and able to receive data from all of the major showroom lead management systems including: MLM / eGood Manners, Fastrack, Contact Advantage, CloseIt, DealerWeb, Reef, ADP Kerridge Autoline and Ebbon Dacs.

Engagement

With average message open rates in excess of 60%, response rates of up to 15% (that’s active response, not just click throughs) we are engaging with customers in the most cost effective way on their computers, tablets and mobile phones.

Reputation

With ReviewBox, our Facebook App which publishes customer CSI scores and comments to a dealer’s Facebook and Auto Trader pages, we are allowing the good news about our clients’ dealerships to be spread across Social Media.  Positive customer feedback, scores and comments are collated from the email and SMS messages sent from Sales or Service activity.